Welcome to Our Help Site

• Can I reschedule my delivery? (Ex: I’m not home, I’m traveling, etc.)
• Do you offer free shipping?
• How can I contact Enervee support?
• How does Best Buy fulfillment work?
• How do I process my return or exchange?
• How do I schedule my delivery?
• How long will it take for my order to ship?

See all articles in About Fulfillment →

• Eco-financing FAQs

• About the Enervee Score
• Are there product reviews on the Enervee marketplace?
• Can I customize the ClearCost estimate to reflect my personal situation?
• Can I filter the searches for products?
• Can I opt-out of emails and alerts from the Enervee marketplace?
• Do I need to create a profile and sign in and use the enervee/ca marketplace?
• How does buying from Enervee help the environment?

See all articles in The Basics →

• How are heat pump water heaters different from tank electric/gas water heaters?
• How do I go about selecting the right water heater for me?
• How do I know if I need an electrical panel upgrade?
• How is the heat pump water heater installed?
• What do I need to prep for in a fuel switch scenario?
• When do I know I need a new water heater?
• Why should I select heat pump water heaters?