About Fulfillment

• Can I reschedule my delivery? (Ex: I’m not home, I’m traveling, etc.)

  Please contact Enervee Customer Support via ca@care.enervee.com or +1 (888) 354-1574 Monday - Friday 9:00 AM - 6:00 PM PST and we will try our best to accommodate your request.

• Do you offer free shipping?

  We do not offer free shipping unless noted on the product.

• How can I contact Enervee support?

  Need help? We’re online Mon - Fri, 9am to 5pm. Call us at 1 (888) 307-1054 or send an email to ca@care.enervee.com.

• How does Best Buy fulfillment work?

  Please see Best Buy's page on Appliance delivery & installation services: https://www.bestbuy.com/site/services/appliance-services/pcmcat255100050002.c?id=pcmcat255100050002

• How do I process my return or exchange?

  To initiate a return or an exchange, please contact Enervee Customer Support via ca@care.enervee.com or +1 (888) 354-1574 Monday - Friday 9:00 AM - 5:00 PM PST. You will have 15 days from the day you receive your appliance to initiate a return and can only process an exchange for the same item. ...

• How do I schedule my delivery?

  Delivery can be scheduled online during the order process. Deliveries can be scheduled within the product availability window of 14 days.

• How long will it take for my order to ship?

  In-stock items ship between 7-10 business days.

• What are my options for receiving my order?

  Currently, we only offer one method to receive your order and that’s via delivery that can be scheduled during order placement. Please note: Your order can only be delivered to your service address.

• What happens to my loan if I return the product or cancel my order?

  Once we receive confirmation that the product has been received and accepted by Best Buy, we will then process a return with the creditor and pay off the loan. Also, any incomplete loan applications are canceled after 21 days.

• What if I received a defective product or if there is a problem with my delivery?

  If you received a product that is either damaged, defective, or incorrect, please email ca@care.enervee.com.

• What kind of safety precautions will the installers be using?

  Read Best Buy's safety precautions for in-home services here: https://www.bestbuy.com/site/shop-confidently/in-home-service-safety-precautions/pcmcat1586796321510.c?id=pcmcat1586796321510

• What zip codes can I ship my purchase to?

  We ship to all zip codes in the SCE territory for most products. Some products, such as water heaters, may have additional restrictions. Follow this link to see if you are in a zip code we are able to service.

• Why are certain items required with my purchase?

  Certain additional items may be required in order to install your new appliance. Examples may include water line kits for refrigerators or vent hookups for dryers. In order for Best Buy's installers to successfully complete the installation, these items must be included in your purchase.