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The Basics
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The Enervee® Score. Actionable energy efficiency. The Enervee Score helps you to find the most energy efficient brands by translating product performance and energy use into a universal 0 to 100 score. The Enervee Score is dynamic, meaning that it is updated daily for all brands based on the ran...
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Are there product reviews on the Enervee marketplace?
Yes, there are. The product and appliance reviews presented on the Enervee marketplace are collected from the retailers featured as possible places to buy the products and appliances included on the Enervee marketplace. In the search results for a product on the Enervee marketplace, the number an... -
Can I customize the ClearCost estimate to reflect my personal situation?
Yes, you also have the option of entering your own information into the enervee/ca marketplace ClearCost calculator. If you do, you’ll receive a more personalized estimate of the total cost of owning your new appliance over the timeframe you specify. enervee/ca marketplace is not responsible for ... -
Can I filter the searches for products?
Yes. For every product category within the enervee/ca marketplace, you have the option to filter your search results based on certain features of the product (e.g. ‘I’m looking for a Zanussi washing machine, with a 1400rpm spin speed and a 9kg load drum.’). enervee/ca marketplace reduces the resu... -
Can I opt-out of emails and alerts from the Enervee marketplace?
Yes, and it’s very easy. Whilst we’re trying to make buying energy efficient and cost effective products for your home as easy as possible, we know there’s more to life than a super efficient fridge-freezer. Users with a profile can opt-out of any specific communications (e.g. or price alerts) at... -
Do I need to create a profile and sign in and use the enervee/ca marketplace?
Nope. There’s no need to create a profile or sign in: anyone can visit enervee/ca marketplace and make use of the information. However, if you want to you’re your searches, mark your favorite products and receive price alerts and buying guides that describe and show ways to save energy and money,... -
How does buying from Enervee help the environment?
We help customers reduce their own carbon footprint, one purchase at a time By choosing appliances and other products with the highest Enervee Score, our customers reduce greenhouse gas emissions over the lifetime of the products. No complicated calculations. The Enervee Score does the heavy lift... -
To request an order cancellation, please email ca@care.enervee.com. We encourage order cancellation requests to be sent in within 30 minutes of placing your order so we can successfully cancel your order prior to it being picked and shipped. ***Please note:* If items have shipped you can no long...
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How do I contact Enervee Customer Support?
Need assistance with an existing order or placing a new order? Enervee Customer Support is available Monday through Friday, 9:00 AM - 5:00 PM PST Email Support: ca@care.enervee.com Phone Support: 1 (888) 307-1054 Monday through Friday 9:00 AM - 5:00 PM PST -
How do I login into my Enervee Marketplace account?
First, go to the ca.enervee.com website and in the top right corner click the “Sign In” button. Here you can either sign-in or register with your email address. -
How do I view my orders and status?
An order confirmation email is sent after each order is placed. You can view that specific order in one of three ways: The contents of the confirmation email Clicking the “View Your Order” link within the email, which allows you to view your full order In the Settings page, which you can view af... -
How do the Enervee marketplace product cards work?
The Enervee marketplace offers a unique (and, we think, a better!) way of choosing new products and appliances for your home. This involves creating ‘cards’ for each product on Enervee marketplace. Each card gives you key information on the product in question, right after you’ve searched for a... -
How is the default ClearCost calculated?
The initial ClearCost figure presented is what we call the default ClearCost, which means it’s an average figure. Several things to note about how we calculate the default ClearCost: 1. ClearCost is updated daily, based on the lowest retail price offer for each model. Given that retail offers fl... -
How many product categories and retailers are included within the Enervee marketplace?
The Enervee marketplace helps you find the best products and appliances for your home by providing easy to understand, detailed and up-to-date information (including our unique energy efficiency data) for products in the following categories: fridges, fridge-freezers, freezers, dishwashers, tumbl... -
If I see a product I like, can I mark it to keep track of it?
Yes you can. With such a huge choice of products and appliances available on enervee/ca marketplace, and even with the information being presented in our unique ‘card’ format, we recognize it can be hard to keep track of what you’re interested in. To help with this, at any point on enervee/ca m... -
Still cannot find the answer you’re looking for?
We’ve tried our very best, but if we’ve still not managed to solve your query in the sections above, then please drop us a line and we’ll get back to you. You can reach us here: enervee/ca marketplace Customer Support Email: ca@care.enervee.com Phone: (888) 307-1054 Monday - Friday 9:00 AM to ... -
What are Enervee Buying Guides?
When you have a profile on Enervee marketplace, or have saved a search or marked some products as your favorites, you will receive occasional emails that provide tips on buying energy efficient and cost effective appliances and products. We call these our Enervee marketplace Buying Guides. These ... -
What do the $$$$ symbols mean?
These four symbols show you at a glance how that particular product compares to similar others in that category on price. enervee/ca marketplace analyzes all prices every day, which means we can assign a $ symbol to every single product, based not on its price, but on its price relative to comp... -
What if the system can’t validate my details?
Please contact Enervee/CA Customer Support via ca@care.enervee.com or +1 (888) 354-1574 Monday through Friday 9:00 AM - 5:00 PM PST -
What is an enervee/ca marketplace profile?
Your profile represents your customized journey to your new product or appliance on enervee/ca marketplace. Your profile helps the enervee/ca marketplace give you a more tailored and efficient experience, providing price alerts, new product recommendations and. As your profile is created as a r... -
What is Carbon Neutral Delivery?
We offset 100% of carbon emissions from shipping products to our customers Enervee does not control how our retail fulfillment partners deliver their products, so we do the next best thing and offset the emissions caused by those deliveries. What do we mean by “offsetting carbon emissions”? A ca... -
The enervee/ca marketplace ClearCost shows the projected total costs of owning your new appliance or product over its useful lifetime. That means not just the purchase price you pay to the retailer, but also your energy costs to power the machine.
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What order status emails should you receive?
You can expect to receive multiple order related emails throughout the order and loan process. Please double check your spam folder for emails from ca@care.enervee.com, mail@onefinance.com and Best Buy.com -
What payment methods can I use?
You may securely checkout using all major credit cards and debit cards, including Visa, MasterCard, Discover, and American Express. -
What sort of emails will I receive if I register with enervee/ca marketplace?
When you register with enervee/ca marketplace and create a profile, you will receive emails from us, depending on your search behavior on the platform. Saved Search Emails You’ll receive these if you’ve saved a particular search (which you do by clicking the ‘Save Search’ button). Sent weekly, ...